While we will do everything possible to ensure your safety on the hills we cannot guarantee it. We will ensure to keep all our first aid qualifications current, relevant and up to date. We will ensure to abide by all industry guidelines. We will always familiarise ourselves with every hike before bringing a group and will always carry the following on hikes;

• Map or maps for the relevant range and/or area

• Compass

• Industry standard first aid kit

• Storm shelter

• At least one mobile phone

• Head torch

You must bring on every hike you attend the following; We reserve the right to deny participation to anyone booked on a guided hike due to inappropriate or insufficient gear or bad preparation.

• Appropriate footwear for mountain terrain

• Good ankle support

• Waterproof

• You should break them in before attending any strenuous hike - do this by taking a few shorter hikes before using them for a ‘strenuous’ hike

• Waterproofs

• You should carry a waterproof jacket and trousers on any moderate, strenuous or overnight hikes

• Water and food

• You should carry at least 1.5 litres of water for a strenuous hike

• You should carry food to suit the hike - eg lunch and snacks for a day hike

• Medication

• Carry ANY medication you may require for the day

• The most common medical complaints for hiking are foot blisters, diarrhoea, skin irritation, and joint pain. If you are prone to any of these please carry the appropriate medication.

• Tick bites are increasingly common, good advice dictates you should wear long trousers during tick season(April to October).

Please make us aware, before any hikes you participate in if you have any pre existing injuries or medical conditions

Insurance

We advise you to obtain your own insurance. We recommend if you are looking to hillwalk on a regular basis you consider becoming a member of mountaineering Ireland.

Health, Safety and Level of fitness

A good level of fitness and hillwalking ability is required for many of our hikes. Each individual attending should assess their own ability and fitness before participating in any of our guided hikes. 

If unsure whether any of our hikes are for you and your ability we recommend contacting us before you book and we will be happy to advise.  

We reserve the right to alter any intended route and or at the guide's discretion change the intended route for the safety of the group or an individual. We may have to alter or change the route due but not limited to weather warnings, travel restrictions, government restrictions. 

Privacy & Photographs

The personal information that you provide to us about yourself will be held in confidence and not given to any third party.

From time to time we will take photos on hikes for our social media and marketing purposes, if you object to your picture being shown please make us aware.

Complaints

We are passionate about what we do and we will always strive to give you the most professional, quality and impartial service. However, sometimes we can get it wrong. If we have we will do everything we can to rectify, learn from and improve our service to you. As part of this process we value all feedback. If you have an issue or a complaint with our service please don’t hesitate to contact us on info@tworockoutdoor.ie or call 087 3386738 (if we are on the hills we will be unable to take your call so please feel free to leave a message).

Environmental Policy

-We aim for all our impacts to be positive.

-We will follow all the principles of Leave No Trace.

-We will strive for our impact on and off the hills to have the smallest impact on the terrain we cross, the roads we travel on, the communities we interact with, the Climate